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Billing charge increase?

Grafter
Posts: 25
Thanks: 2
Registered: ‎18-10-2016

Billing charge increase?

I recently negotiated a new 2 year contract but notice that this month's invoice is more than £3 over the negotiated price even though October's was correct. Can anyone kindly explain why this has happened?

3 REPLIES 3
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Billing charge increase?

Hi @norush

 

Thank you for getting in touch. 

 

I checked over your contract here and also viewed your invoice. The amount being charged matches your contract. 

 

If there's anything else we may assist you with, please feel free to get back in touch as we are more than happy to help. 

 

Kind Regards

Grafter
Posts: 25
Thanks: 2
Registered: ‎18-10-2016

Re: Billing charge increase?

Hi OllieC. yes you're quite correct; apologies, must have been having a senior moment!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Billing charge increase?

It's ok @norush it can happen to anyone. 

 

If there's anything else we may assist you with, please feel free to give us a shout. 

 

Kind Regards