Billing and payments empty
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- Re: Billing and payments empty
22-09-2018 4:12 PM
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I have this when I open My Account.....
"Your bill's had a makeover!
We've updated your invoices and made them much easier to understand, with a new format and more information at your fingertips."
But when I go into Bills and Payments there is nothing there just a blank space.
Fixed! Go to the fix.
Re: Billing and payments empty
22-09-2018 4:33 PM
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Have you tried waiting for about 30 secs for the bill to appear? It's an annoying 'feature' of the new system that has been reported and is under investigation.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Billing and payments empty
22-09-2018 5:33 PM
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Hello thanks for the reply. Yes I have tried waiting 5 minutes and still nothing.
Re: Billing and payments empty
22-09-2018 8:01 PM
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How can we check the inaccuracies of of our bills before we pay or you take out of our acounts ?
22-09-2018 8:13 PM
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Re: Billing and payments empty
22-09-2018 8:34 PM - edited 22-09-2018 9:08 PM
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Get blank pages when using Chrome Version 69.0.3497.100 (Official Build) (64-bit) on Bills and payment section however as suggested, sign out and re sign in and it works however with
Firefox and Safari browsers have no problem
Re: Billing and payments empty
22-09-2018 8:58 PM
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I signed out and back in again and it worked using Firefox. Does that mean that I will have to do this EVERY time I want to view my bill? I hope that Plusnet are going to fix this!
Re: Billing and payments empty
22-09-2018 9:13 PM
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Great stuff thank you. That worked for me on Chrome Version 69.0.3497.100 (Official Build) (64-bit)
Re: Billing and payments empty
22-09-2018 10:47 PM
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Great, just got it working and now it says
"There has been an issue; please consult your system administrator"
I just want to look at my bill
Re: Billing and payments empty
22-09-2018 11:49 PM
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Try signing out then back in once more. I don't get that error so frequently now, but if I do that action clears it.
Re: Billing and payments empty
23-09-2018 8:22 AM
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My next bill according to P/N is due on 01 Jan 1970.
Re: Billing and payments empty
23-09-2018 8:23 AM
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Sometimes the browser needs closing down.
It can help to leave the portal login in page until it loads your next billing date notice. If it reports 1970 then the session has not successfully connected to the back end system.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Billing and payments empty
23-09-2018 10:57 AM
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Logged out left it 2hrs logged in (portal running a little slow) portal still saying (when logged in) your next bill date is 1st Jan 1970, left it awhile then it comes up with (Sorry, we are not able to complete this request at the moment, please try again later). where next bill date was.Does this mean I am not connecting to the back end server and what happens next.
Re: Billing and payments empty
23-09-2018 11:23 AM
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Which browser are you using?
Have you tried a different one?
Have you tried closing the browser completely?
There is something odd with the session state management happening... from an already open portal tab, I just did / experienced the following...
- Clicked the member centre link
- Got presented with the login page (three horizontal fields)
- Logged in and after a short wait got the next bill is due 1970
- Clicked the log out link
- Got presented with the login page (three vertical fields)
- Logged in and after a short wait got the next bill is due late September
HTH?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Billing and payments empty
23-09-2018 11:42 AM
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I have just experienced exactly the same sequence.
Sometimes it works with a single log out/in, at other times it takes more. If you do not get the correct next bill date on the opening Member Centre page, then the Billing page does not open correctly either - you get a blank page, an error message, or the headings only (with no ability to get further).
This has been going on since the introduction of the new billing system.
I am using Chrome this morning but very similar on FF (both latest versions).
When are PN themselves going to contribute to these forum threads to confirm what the issues are and when they expect to have fixes in place?
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