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Billing (Rubbish)

arjay
Rising Star
Posts: 54
Thanks: 22
Registered: ‎14-12-2016

Billing (Rubbish)

In general i'm very pleased with PN The team work hard at resolving problems, not always easy for reasons beyond their scope. But billing sucks, every month for the past four months after I changed my plan, I have had to scrutinise my billI to make sure I'm not being overcharged, but no bill for Dec/Jan yet, apparently it's stuck in a back-end system.?? It's the fly in the ointment that can cause one to consider changing subscribers unnecessarily. In this technological age why such problems.

Come on PN, don't rely on the loyalty of subscribers to keep putting up with a poor service Angry

6 REPLIES 6
Moderator
Moderator
Posts: 20,062
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Fixes: 458
Registered: ‎11-01-2008

Re: Billing (Rubbish)


Moderators Note


This topic has been moved from Chat to Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 14,182
Thanks: 313
Fixes: 89
Registered: ‎27-04-2007

Re: Billing (Rubbish)

I can see that my colleague Anoush (Gandalf on here) has been chasing this up for you. We are working hard to get the issue with your billing resolved and will update you again ASAP. 

 

I'm really sorry for any inconvenience caused in the meantime as we do know this is far from ideal. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
arjay
Rising Star
Posts: 54
Thanks: 22
Registered: ‎14-12-2016

Re: Billing (Rubbish)

sure you are, many thanks Thumbs Up

arjay
Rising Star
Posts: 54
Thanks: 22
Registered: ‎14-12-2016

Re: Billing (Rubbish)

First the question was on hold for two weeks, then another two weeks, the latest offering on 19 Feb.

“I've checked your account and I can see this is still affected by the system issue. I'm therefore placing this ticket back on hold and I'll check back in around a month.

This Question is now on hold until Thursday 21st March at 7:00am.”

A MONTHHuh.

Why wait a month before checking on  it, perhaps it’s because he knows there isn’t a snowballs chance in hell that it will be resolved before then, if ever.

By that date I will be three months bills in arrears.

I don’t doubt the teams are working hard to resolve it but they’re battling against the current. My feelings are that PN have introduced a system that is intrinsically faulty and just can’t be corrected. They have shoved the problem on the teams hoping for a resolution simply because it would be too costly to dump it and start again or re-introduce the old system. What a sloppy way to run a business.

Wait two weeks, wait four weeks. Are these progressively extended waiting periods based on a logarithmic table.

This absurdity has been going on for long enough, I’ve had enough of it. My patience with PN is exhausted. I think the time has come to request my MAC code and move on to another provider.

I have about a year to go on my present agreement, but PN have invalidated that agreement by not providing correct monthly statements, so I don’t consider myself bound by it.

Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 56
Fixes: 21
Registered: ‎06-08-2018

Re: Billing (Rubbish)

Hi @arjay

Thanks for getting in touch and I am sorry that you are still affected by this issue.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
arjay
Rising Star
Posts: 54
Thanks: 22
Registered: ‎14-12-2016

Re: Billing (Rubbish)


@arjay wrote:

First the question was on hold for two weeks, then another two weeks, the latest offering on 19 Feb.

“I've checked your account and I can see this is still affected by the system issue. I'm therefore placing this ticket back on hold and I'll check back in around a month.

This Question is now on hold until Thursday 21st March at 7:00am.”

The latest input from PN is that my question is now on hold  until 15th April, by which time I shall be four months bills in arrears.

I've heard a rumour that William Hill is opening a book on PN and Brexit and the odds are on Brexit being first past the post Ticked off