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Billing Problems on the Horizon?

FIXED
Xanadu_2
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎07-02-2018

Billing Problems on the Horizon?

I've just logged into my account area since transferring broadband and phone line to another provider, and I noticed this...

Next Payment_2019-03-06.png

 

 

 

 

 

 

 

 

I left on the 20th of February and my billing period was from 9th Feb' to 8th March, so I don't think there should be any more bills due.

 

Could a member of staff check this, please.

Thanks.

2 REPLIES 2
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Billing Problems on the Horizon?

Fix

Hi @Xanadu_2, thanks for getting in touch.

 

I'm sorry for the confusion there has been on the account surrounding the closure of the account and payments due. I've taken a look into this and as my response contains account specific information, a ticket has been created here for you to view.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Xanadu_2
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎07-02-2018

Re: Billing Problems on the Horizon?

Thanks for clearing up that little problem for me, and thank you for your quick reply.

 

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