Billing Problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billing Problem
Billing Problem
07-09-2018 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have a problem whereupon my most recent bill is significantly higher compared to all my previous bills.
The vast majority of my previous bills have been around £32, whereas my bill for this month is £43.85. I don't understand why this is?
In addition to this, I believe that my initial 12 month contract has now expired. Will my broadband service carry on with the same monthly billing as before, i.e. £32 per month? My 12 month contract was for Unlimited Fibre Extra Broadband, and was 32 per month, including line rental.
Thanks
Re: Billing Problem
07-09-2018 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @am1990
It looks like your discounts have expired, I'd suggest you contact our customer options team on 0800 013 2632 there not that busy at the moment so it shouldn't take too long to get through and they'll be able to offer you a new deal. let us know how you get on!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page