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Billing Portal issues ongoing

wakeman
Aspiring Pro
Posts: 238
Thanks: 54
Fixes: 3
Registered: ‎20-04-2020

Billing Portal issues ongoing

My latest bill was due on 10th April, but not taken and when I now try to access the billing portal. There is an error message, its not available at moment. Also message on my account saying I can't make changes at the moment, I assume this is because I change my calling package during last month.

Could someone please fix this.

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1 REPLY 1
BD
Plusnet Help Team
Plusnet Help Team
Posts: 963
Thanks: 212
Fixes: 51
Registered: ‎24-04-2017

Re: Billing Portal issues ongoing

Hi @wakeman, thanks for getting in touch and I'm sorry to hear you're having billing issues as of recent. I've looked into this for you and although I can't confirming my findings via this channel I've raised a ticket on your account with the information which can be seen here.
I hope this helps.

 Ben Devine
 Plusnet Help Team