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Billing Issues in service anouncement.

nitrams69
Grafter
Posts: 73
Thanks: 5
Registered: ‎12-10-2012

Billing Issues in service anouncement.

With all the issues with billing and Pnets unwillingness to give regular updates it should be put in service announcements and updated daily. Such a let down from a company that prides itself on customer service. How long does it take to sort the fault get some expert IT company in to sort it for you. Would leave tommorrow but can't trust you to get the bills correct. Hurry up and sort this mess out.

2 REPLIES 2
PJW
Dabbler
Posts: 15
Thanks: 3
Registered: ‎27-10-2014

Re: Billing Issues in service anouncement.

Agreed, I've been overcharged 3 months now (maybe not long compared to some?) told refunds will be issued when problem is sorted! When? Pnet clearly in breach of multiple contracts, what would be occurring if it was the other way round? They are also claiming to be acting in line with Ofcom advice. Anyone able to verify that?

Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: Billing Issues in service anouncement.

If you have been overcharged (I have had no charge) then you are covered by the Direct Debit Guarantee, and you can simply contact your bank and tell them the DD's are incorrect and ask for an IMMEDIATE refund. You do not have to prove that it is incorrect...then Pnet have to sort it out.

https://www.directdebit.co.uk/DirectDebitExplained/pages/directdebitguarantee.aspx

  • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to

 

Whatever happens always remember "We will do you
.........................proud" say Pnet.