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Billing Issue

Posts: 30
Registered: ‎05-03-2015

Billing Issue



i renewed my fibre contract with you on the 18/12/18


you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver


I have just had a email say that  my bill be the full price of £15.99


I'm not very happy with this and i see im not the only one thats having problems with the new billing system


can you please correct this error




Andrew Purkis

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Billing Issue

Hello @andrewpurkis201


I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.


I have responded to your query via a ticket. You can view this by Clicking Here


Should you require any further assistance, please do get back in touch with us.


Many thanks.