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i renewed my fibre contract with you on the 18/12/18
you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver
I have just had a email say that my bill be the full price of £15.99
I'm not very happy with this and i see im not the only one thats having problems with the new billing system
can you please correct this error
I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.
I have responded to your query via a ticket. You can view this by Clicking Here
Should you require any further assistance, please do get back in touch with us.