cancel
Showing results for 
Search instead for 
Did you mean: 

Billing Issue

Highlighted
Grafter
Posts: 30
Registered: ‎05-03-2015

Billing Issue

hi 

 

i renewed my fibre contract with you on the 18/12/18

 

you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver

 

I have just had a email say that  my bill be the full price of £15.99

 

I'm not very happy with this and i see im not the only one thats having problems with the new billing system

 

can you please correct this error

 

Thanks

 

Andrew Purkis

1 REPLY 1
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Billing Issue

Hello @andrewpurkis201

 

I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.