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Billing Issue

Posts: 29
Registered: ‎05-03-2015

Billing Issue



i renewed my fibre contract with you on the 18/12/18


you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver


I have just had a email say that  my bill be the full price of £15.99


I'm not very happy with this and i see im not the only one thats having problems with the new billing system


can you please correct this error




Andrew Purkis

Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: Billing Issue

Hello @andrewpurkis201


I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.


I have responded to your query via a ticket. You can view this by Clicking Here


Should you require any further assistance, please do get back in touch with us.


Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team