Billing Issue

[#1]

hi 

i renewed my fibre contract with you on the 18/12/18

you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver

I have just had a email say that  my bill be the full price of £15.99

I'm not very happy with this and i see im not the only one thats having problems with the new billing system

can you please correct this error

Thanks

Andrew Purkis

[#2]

Hello @andrewpurkis201

I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.

I have responded to your query via a ticket. You can view this by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Many thanks.