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Billing Issue

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andrewpurkis201
Grafter
Posts: 29
Registered: ‎05-03-2015

Billing Issue

hi 

 

i renewed my fibre contract with you on the 18/12/18

 

you agreed on a cost of £3.51 on a new 12 mth contract as I had already paid for line rental saver

 

I have just had a email say that  my bill be the full price of £15.99

 

I'm not very happy with this and i see im not the only one thats having problems with the new billing system

 

can you please correct this error

 

Thanks

 

Andrew Purkis

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: Billing Issue

Hello @andrewpurkis201

 

I am deeply sorry to hear that your latest invoice has charged you the full amount for the Unlimited Fibre broadband package.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team