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Billing Issue with Fibre Broadband Product - Needs Sorting out

Grafter
Posts: 38
Thanks: 2
Registered: ‎30-12-2018

Billing Issue with Fibre Broadband Product - Needs Sorting out

I moved onto fibre in January and no one has called me to discuss the contract. I will obviously need to pay for my service so when is this issue going to sorted out please ? I know I am on free broadband at the moment due to all the issues I had obtaining my fibre but it would be nice if someone could message me and let me know what is going on.

3 REPLIES 3
Community Gaffer
Community Gaffer
Posts: 5,177
Thanks: 1,453
Fixes: 254
Registered: ‎25-03-2015

Re: Billing Issue with Fibre Broadband Product - Needs Sorting out

Hi @paulwillis1980, I'm afraid I'm unable to confirm a date when we'll be able to correct that currently. However, our team is monitoring this and we'll be sure to be in touch as soon as we're able to update that accordingly.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Grafter
Posts: 38
Thanks: 2
Registered: ‎30-12-2018

Re: Billing Issue with Fibre Broadband Product - Needs Sorting out

This mess still hasnt been fixed. I don't want my services cut off because you are unable to bill me for said services. How long do I have left on my free broadband ?.  I really wish this would hurry up and get sorted as it is beginning to stress me out. It's been three months almost now, come on Plusnet fix your broken system.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Billing Issue with Fibre Broadband Product - Needs Sorting out

Hi @paulwillis1980

 

I am sorry that you are still waiting for an update to this issue.

 

Unfortunately as mentioned previously we are not able to confirm a date when this will be corrected exactly. We are monitoring progress of this and once your invoices begin again you will receive notification of this.

 

I apologise once more for any inconvenience that this may be causing you.