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Billing Issue - Plusnet Overcharging -Question 190289866

SoFarSoGood
Rising Star
Posts: 122
Thanks: 6
Fixes: 3
Registered: ‎30-03-2013

Billing Issue - Plusnet Overcharging -Question 190289866

Hi

Could someone from Plusnet please arrange for this to stop and credit my account or send me a cheque for the monthly over charges so far i.e from 04 June 2019 to 07 October 2019.

Thanks for your help.

 

 

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Billing Issue - Plusnet Overcharging -Question 190289866

Hi @SoFarSoGood 

 

I've added the £4.99 discount which should have been on from the start of your contract and credited the over payments made up till now. 

 

Really sorry that it's taken so long to sort out. Hopefully everything should be good moving forward!

 

Give us a yell if you ever need more help. 

 

All the best, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
SoFarSoGood
Rising Star
Posts: 122
Thanks: 6
Fixes: 3
Registered: ‎30-03-2013

Re: Billing Issue - Plusnet Overcharging -Question 190289866

Hi MasterOfReality

 

Thank you for your quick reply.

Please note I was also give an additional discount of £3.00 so net pm £13.00 from the start of my contract.

See email dated 28 May 2019 Q190289866 from Benjamin Williams.

Could you please also deal with this.

Thanks for your help.

Regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 520
Thanks: 102
Fixes: 30
Registered: ‎24-04-2017

Re: Billing Issue - Plusnet Overcharging -Question 190289866

Thanks for getting back to us @SoFarSoGood. I've looked into the additional £3 discount you've mentioned and although I can't confirm via this support channel I've created a ticket on your account which can be seen here which I'll be keeping an eye on for you moving forwards.

 Ben Devine
 Plusnet Help Team
SoFarSoGood
Rising Star
Posts: 122
Thanks: 6
Fixes: 3
Registered: ‎30-03-2013

Re: Billing Issue - Plusnet Overcharging -Question 190289866

Hi Ben

I have replied  via the new ticket.

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 520
Thanks: 102
Fixes: 30
Registered: ‎24-04-2017

Re: Billing Issue - Plusnet Overcharging -Question 190289866

Thanks for getting back to us @SoFarSoGood. I've seen your reply and got back to you regarding your raised concerns

. You can view the updated ticket here.

 Ben Devine
 Plusnet Help Team