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Billing Errors

atbs1
Grafter
Posts: 307
Registered: 14-04-2007

Billing Errors

Up until the 5th December 2015 I had two plusnet accounts[for simplicites sake I'll call them 1 and 2].  On that day, 5/12, we agreed to cease 2 completely but to move that number across the 1.  This was duly completed. However, despite my phone call last week there has not been a refund of the debits on account 2 for Dec: 28.79, Jan: 27.83 and Feb: 31.79.  There has been a refund of 16.99 today.  So what is going on?