Billing Department, Home Phone Line was out of order but being used by somebody
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- Re: Billing Department, Home Phone Line was out o...
19-10-2020 9:38 PM
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My home telephone line was out of order from 4th October until Friday 9th October.
At the time our house was not occupied BUT somebody probably Openreach were using our phone Line by dialling 123.
Needless to say Plusnet have added the calls to my yet unbilled call list for my November monthly bill..
In total there are 5 calls of 123 that are charged at 50 pence each total £2.50pence
Also there are numerous calls to 01606211111, and 01606211211, thankfully I have unlimited calling plan
All these phone calls were on the 4th October 2020 from 04.34am until 10.56am
Please check my Plusnet telephone bill asap and remove the charges from my bill
THanks
sparkrace22
Fixed! Go to the fix.
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 6:56 AM
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Moderators Note
This topic has been moved from Home Phone to My Account/ Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 1:08 PM
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Thank you Dvorak I realised that last night i had posted in wrong section, tried to move but could not
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 1:18 PM
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We were away so i know our house was not occupied.
04 October 2020
Phone calls from 04.34 am to 123 10 seconds charge 50pence
06.29 am to 123 00 seconds charge 50pence
07.21am to 123 02 seconds charge 50 pence
10.12am to 123 12 seconds charge 50pence
0.56am to 123 04 seconds charge 50pence
Phone calls to 01606211111 from 04.20am, 01606211211
20-10-2020 1:50 PM
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@Sparkrace22 There have been many reports of Openreach engineers dialling 123 to test for working lines but I doubt that they are doing that at 1 or 4:30 in the morning. The other numbers that you mention make me suspect there is another reason for these phantom calls. The first assumption I will make is that your local area code is 01606 if that is not the case my theory fails.
An intermittent short circuit fault can occur somewhere on the phone line which the exchange sees as dialling pulses that the old mechanical dial phones generated. The numbers that are falsely dialled are almost always low digits, as quick repetitive pulses are required.
Look at the numbers that have been reported, they are all 1,2 or 3 which is a clue to the problem.
Trying to explain this to Plusnet could be a challenge because support will not have heard of it or understand it.
I am pretty sure there is another thread about this on the forum, I will post a link if I can find it.
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 3:09 PM - edited 20-10-2020 3:10 PM
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@Sparkrace22 I have found a post that reports a similar problem, the customer also had a phone fault at the time and when that was fixed the calls stopped, so I hope the same applies for you and Plusnet accept that the fault was causing the phantom calls.
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 4:50 PM
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@RealAleMadrid has nailed it - spot on.
If Plusnet don't agree, refer them to these two topics:
https://community.plus.net/t5/My-Account-Billing/Unknown-call-charges/m-p/1733178#M50461
https://community.plus.net/t5/My-Account-Billing/Haha-jokenet/m-p/1725052#M49333
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 7:39 PM
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3 days later my phone was so nosey it was impossible to hear anything but it was dead, could not ring out & I could not ring in.
Contacted Plusnet via my mobile phone ( big mistake! 0800 free? charged for call )
They said issues with our phone line as other, was fixed in another couple of days.
Re: Billing Department, Home Phone Line was out of order but being used by somebody
20-10-2020 10:53 PM - edited 20-10-2020 10:54 PM
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0800 numbers should be free to call from a mobile phone. I believe this came into effect in 2015 https://www.gov.uk/call-charges
Re: Billing Department, Home Phone Line was out of order but being used by somebody
05-11-2020 8:50 PM
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I rang Plusnet as No Reply from them via the forum, The guy was brilliant fully understood the issue of 1,2,3.
Refunded the premium rate fees.
So thank you RealAleMadrid for your input as it helped me
Re: Billing Department, Home Phone Line was out of order but being used by somebody
06-11-2020 3:07 AM - edited 06-11-2020 3:07 AM
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I've only had to use PlusNet support twice on the phone once when I first became a customer, the other quite recent and both times they have brilliant (I feel that the guy Paul Whitehouse played from the Fast Show!).
It could well be a fault on your landline though, so I would keep a close eye on your bill and report it as a fault if you notice it happening again.
Good of PlusNet to refund you, but just make sure the problem doesn't continue.
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