Billing Confusion

[#1]

Hi

Is it possible for either myself to email Plusnet Accounts Dept ( and what would the email address be) or for them to email me, in order to sort out the complete confusion that they have caused in my account billing system ?

Djay

[#2]

Plusnet do not accept emails.  😥

Now you've posted here, it'll be picked up by one of the staff who deal with accounts, and a ticket will be created.

At that stage, you'll be able to access and comment on the ticket.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

[#3]

Hi @Djay, thanks for getting in touch

I'm sorry for the issues you've had with the service. If you'd like to provide a brief outline of the issues you're facing we'd be happy to look into this for you. 

Regards

[#4]

Alice

A brief explanation:
I started with Plusnet on 3rd October 2019.
My contract with Plusnet states that having paid a years line rent in advance, for the first year I pay nothing for line rental /broadband and £9.00 per month for 'anytime calls' via a direct debit.
This I assumed would be automatic.
Last month I received an email from Plusnet stating that my bill is 'ready to view' and that Plusnet would be taking a payment of £35.63 for my service.
Because this is incorrect I have checked my bills and discovered the following anomalies with the said bills:

See all the attachments.
If necessary I can also send the missing bills.

Djay

[#5]

Hi @Djay, I've had a look into this for you and sent you an email. I hope this helps explain everything. Thanks!