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Billing Amounts

Zee
Newbie
Posts: 4
Registered: ‎05-03-2020

Billing Amounts

Hi,

Can someone please contact me by email?  I can't get chat to load and I'm being billed incorrectly.  Chat doesn't load, I guess it's blocked & no obvious means of being able to raise a ticket, can't call as at work.

Thanks

7 REPLIES 7
jgb
Aspiring Champion
Posts: 600
Thanks: 415
Fixes: 15
Registered: ‎01-08-2007

Re: Billing Amounts

Chat has been discontinued by Plusnet although a few links to it remain  - one is, unhelpfully, on the Help assaistant page of the Members Centre!

If you cannot ring in then contact options are these Forums  (on an appropriate board - the Live Chat iboard s less likely to be seen by a Plusnet staffer), Facebook or Twitter.

Perhaps a Mod can move this to the MyAccount / Billing board so that it is picked up by a Plusnet staff member.

Zee
Newbie
Posts: 4
Registered: ‎05-03-2020

Re: Billing Amounts

Great thanks, what's the FB link please?

jgb
Aspiring Champion
Posts: 600
Thanks: 415
Fixes: 15
Registered: ‎01-08-2007

Re: Billing Amounts

@Zee 

I do not use FB but googling gave me this link:

https://www.facebook.com/plusnet/

dvorak
Moderator
Moderator
Posts: 25,519
Thanks: 4,748
Fixes: 1,204
Registered: ‎11-01-2008

Re: Billing Amounts


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Zee
Newbie
Posts: 4
Registered: ‎05-03-2020

Re: Billing Amounts

Thank you 

Zee
Newbie
Posts: 4
Registered: ‎05-03-2020

Re: Billing Amounts

Thanks

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Billing Amounts

Hiya @Zee I have created a ticket on your account here where you can reply back to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team