Billing/Account

[#1]

I am disgusted with Plusnet at the moment, I have been with you a long time with no problems at all, until recently.  You tell me you are cutting off my account because I have not made payment, the payments have been made the money has left my account, you asked for proof which was sent 31st October, still no reply..Next was e mail saying my DD was declined, phoned CS to be told they have the wrong bank details.  Anyone else having probs?

[#2]

Hello @Lennox

I am deeply sorry to hear that you are unhappy with our services and for the issues, you are having regarding your payment.

I have responded to your query via a ticket. You can view this by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Best wishes.