Hi,
I've tried live chat, but that didn't work, and I've even called and was told this would be fixed but it still hasn't.
I was charged twice the wrong amount for my contract. My account doesn't say I am in contract yet on the phone the advisor told me I was and I remember renewing it earlier this year. He issued two refunds which I received and was told that he had fixed my account, but it is still broken. My account still says your next bill is due on 19th Oct, I haven't received my bill for this month (November) and the billing page still has the out of contract price.
Please can this be fixed for my account (account name is [Removed]). If it's not fixed, do you really think I will be paying a massive bill when you eventually realise and charge me for X months?
Thank you.
Moderators Note: Personal information removed
