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Billed wrong amount

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Newbie
Posts: 1
Registered: ‎28-06-2020

Billed wrong amount

Hi,
My contract was recently due to end. I signed up for another £17.99 for 18 months . I paid £18.99 in the start of May then another charged another 18.99 on the 27th May and now another bill for £30 ish. Not sure exactly what is going on but this is definitely wrong. Can you help.
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,343
Thanks: 237
Fixes: 55
Registered: ‎07-12-2017

Re: Billed wrong amount

Hi there @Janrobs84, I'm sorry for the issues with your bill.

 

I can see that actions have now been taken to rectify this for you going forward and have sent an email confirmation for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team