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Really considering on switching at this time, I was late on my last payment and when I paid recently you deducted the bill twice from my bank account... what is going on?
The payments already cost me a lot, but taking £110 from my bank account, come on...
Go to the fix.
I'm very sorry to hear we've double billed you.
I've now issued you with a refund, returning one of the amounts back to your card which should land in your bank account next week. Apologies for any inconvenience caused.