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Billed twice?

Posts: 13
Registered: ‎10-04-2014

Billed twice?

I've just got my bank statement after using the ATM and releasing i have less money than i should and it uncovered that i have been billed twice by Plusnet

the 2 amount of £63.34 show up with 2 different reference numbers so it cant be an error with my bank statement.
when can i expect this to be refunded as i need the money to pay off other bills that are due to come out shortly
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Billed twice?

This is a issue that we're aware of and has been dealt with already
All affected customers have been automatically refunded and the money should go back in over the next 3 to 5 working days
Really sorry for any inconvenience this may have caused
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team