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Billed twice in the same charging period

Artist
Interested
Posts: 2
Registered: ‎17-09-2018

Billed twice in the same charging period

Why have you billed me twice for Broadband in the same charging period? This refers to my latest bill. Also this action infringes the new contract I took out with you recently. I'm having to complain here because your Chat still does not work and your support lines have unacceptable waiting times.

3 REPLIES 3
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Billed twice in the same charging period

Hello @Artist

 

I am sorry to hear you have been charged twice for your broadband bill. I have looked into your account and sent you a response to your query, you can view this on your members portal by Clicking Here

 

Please let me know if there is anything else I can do to assist you - Wakas

Artist
Interested
Posts: 2
Registered: ‎17-09-2018

Re: Billed twice in the same charging period

Thanks for your help.

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Billed twice in the same charging period

Hello @Artist

 

No problem! Glad I can be of assistance. If you do need anything else, feel free to ask.