Billed too Much Again

[#1]

I renewed my contract with you on 1 September 2024, price was £25.53 now £25.99. However, I have just been billed for £39.32 how on earth do you come up with this figure. I have been with you for several years and every time I renewed my contract the billing was wrong and always for too much, often taken two billing periods to sort out.

[#2]

Hi @daves1 

I'm really sorry to hear this has happened again.

I've created a ticket on your account with the information which you'll get an e-mail copy of.

Let me know if you have any further questions.

[#3]

Thanks Matthew.

[#4]

Matthew I've not heard anything and can't find a raised ticket

[#5]

Matthew I've not heard anything and can't find a raised ticket

@daves1 if you login to your account, then goto https://www.plus.net/wizard/?p=search and check for closed tickets  , is there nothing there ?

Sometimes the email notifications go astray.

[#6]

Can you try this link @daves1 to see if it lets you in?

[#7]

Thanks I found it, it is closed, I wasn't informed. However, it has raised the question how did you arrive at £39.32 when my old contract at £25.53 didn't run out until the 2nd October.