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Billed to much

hocumgday
Grafter
Posts: 119
Registered: 17-07-2012

Billed to much

Hi I phoned for a new cheaper  deal on my  broadband account and was told this months payment would be line rental + £2.25 for my broadband but this is not the case from the email notification I got this morning advising me my account will be debited £24.98 on the 30th dec, please can you look into this ASAP.
Thank you
2 REPLIES
ScottStorey
Aspiring Pro
Posts: 366
Thanks: 59
Fixes: 1
Registered: 21-02-2013

Re: Billed to much

Hi hocumgday,
It looks like the person you arranged the discount didn't apply them on your account correctly. Sorry about that.
As the direct debit is in progress we can't amend it at this point and it will take out the full amount of £24.98, however i've applied a refund to a previous bill of £7.24 which should be back with you within the next 10 days (barring any banking delays due to christmas bank holidays).
I've also applied the remaining 11 months of your discount on to your account so you don't get overcharged in the future.
hocumgday
Grafter
Posts: 119
Registered: 17-07-2012

Re: Billed to much

Thank you for the quick reply and of course for applying the  amendment on my account.