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Billed incorrectly this month

umlomo
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2022

Billed incorrectly this month

I have tried to get through on the phones, waited for over 40 minutes twice and haven't managed to get to someone.

So though i would post here.

I renewed my long standing contract for another 12 months at the end of March.

I am supposed to be billed £21 a month.

I just got my bill for this month and it is over £50.

 

Something must have gone wrong. I need this to be explained please.

 

I've attached an image of my latest bill here, as well as the two emails i recieved showing references and what i was told i would be charged for the next 12 months. Please excuse the two replies i made to this post. Attaching multiple images to one post is not obvious.

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2 REPLIES 2
umlomo
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2022

Re: Billed incorrectly this month

Attached an image of one of the emails i recieved showing what i should be billed.

umlomo
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2022

Re: Billed incorrectly this month

Attached a second image of the other email i recieved at the end of march showing what i should be billed for the next 12 months. (I can't see a way to attach multiple images to one post).