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Billed for unknown 123 number !!!

mw1946
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-10-2018

Billed for unknown 123 number !!!

I've just received my latest bill, don't understand how I can have made a 123 call, No-one else lives at this address,who could have made a call. I know for a fact, that I have never mis-dialled.  looked at previous postings,seems like this is not an unknown state, perhaps someone could explain, thank you.

3 REPLIES 3
flanzm
Aspiring Pro
Posts: 131
Thanks: 51
Fixes: 8
Registered: ‎20-04-2016

Re: Billed for unknown 123 number !!!

Its possible an engineer used 123 to test the line when working on outside wiring.  They aren't supposed to do it, but it's happened before.  Hopefully someone from PlusNet will refund you the charge.

mw1946
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-10-2018

Re: Billed for unknown 123 number !!!

Hopefully, someone from Plusnet is reading this, and can take the necessary action, thank you.
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Billed for unknown 123 number !!!

Hi @mw1946

 

Sorry to hear that you are having issues. I have raised a ticket on your account regarding this.


 Dean R
 Plusnet Staff