@Meeckle Thanks for getting in touch.
Each account has it's own and unique username, so I ask you find your FILs username and private message me that and the query in relation to that account.
As for your account, it is a own billing issue and we do not have an update for when this will be fixed. We are advising customers who have been impacted by this issue, that when it is fixed you will only pay for the last 90 days of service and the next 30 days of service.
I hope this helped