Also unexpected is a double bill - being billed for a month in advance in combination with last month.
Plusnet, please at least refund me for the two line rental amounts charged of £5.70 + £18.99 and ensure that my Line Rental Saver is used for the next bill.
Fixed! Go to the fix.
I'm really sorry to hear this has happened. I've reviewed the account today and raised a reply via an email, which can also be viewed on the account here. I hope that this has helped but if you have any further queries then please don't hesitate to get back in touch as soon as possible.
Re: Billed for line rental despite Line Rental Saver
Perhaps your systems people should also ensure it won't happen to other customers in future as well. I suspect a tweak is needed.