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Billed for leaving???

JimmyCooper
Newbie
Posts: 1
Registered: ‎07-09-2015

Billed for leaving???

Re: Service notice #242801169
I have received an email stating that I'm to be charged for migrating away during contract.
The migration was initiated on the 22nd July just after I received notification on line rental increase.
Can you remove this charge from my account.
Thanks,
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,534
Thanks: 1,037
Fixes: 206
Registered: ‎25-03-2015

Re: Billed for leaving???

Hi Jimmy, I've checked your account and can see the notification of the price increase was sent through to you on 20/07/15, however the orders from your new provider to migrate the services away don't seem to have been placed until 01/09/15.
Unfortunately as the migration was started more than 30 days after we sent the notification through, the charges would be applicable.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team