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Billed for a call but don't even have a phone?

beeje13
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-04-2020

Billed for a call but don't even have a phone?

Hi,

On my latest bill, I noticed it was a little higher than normal. Digging into the bill pinpoints it to a 1 second call to 123, which cost £50p. However I don't even have a phone connected to the landlines so this shouldn't be possible. I have seen some threads around Openreach being able to tap into the line and make a test call. Is this still possible?

This is salt in the wounds if true as I already feel aggrieved by their 3 missed appointments and lack of apology never mind compensation, but that's another story...

I understand 50p is not a big deal but is there any way to block this from happening again?

Thanks for reading
5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Billed for a call but don't even have a phone?


@beeje13 wrote:
I understand 50p is not a big deal but is there any way to block this from happening again?

Unfortunately not. See https://community.plus.net/t5/My-Account-Billing/PlusNet-1800-an-hour-phone-bill/m-p/1691917

Welcome to the forum.  🙂

If you want the best seat in the house, move the cat
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BT technician (Retired)
beeje13
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-04-2020

Re: Billed for a call but don't even have a phone?

Thanks for for the quick response!

Part of me Is not surprised this is the way things are with that shambolic company and I will just have to let it go

Worth saying that Plusnet have been outstanding throughout

Thanks again
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Billed for a call but don't even have a phone?


@beeje13 wrote:
Part of me Is not surprised this is the way things are with that shambolic company and I will just have to let it go

It's become such a common occurrence that the staffers on the forum now just accept the fact and refund the 50p(s).

In the current crisis this is obviously a low priority, but at some stage you should be reimbursed.  🤞


Thanks again

You're welcome. Go carefully.  😸


 

If you want the best seat in the house, move the cat
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BT technician (Retired)
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Billed for a call but don't even have a phone?

Hello @beeje13,

Thanks for reaching out to us here. 

I'm sorry you've had some trouble with the call charges on your latest invoice, I've now processed a refund for you - should drop back into your bank account within the next 3-5 working days. 

 

Let us know if you need further assistance,

Thanks. 

beeje13
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-04-2020

Re: Billed for a call but don't even have a phone?

Hi Mads,

I appreciate you making that gesture, I hope PN are able to claim these costs back somehow

Thanks