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Billed for Line Rental despite having Line Rental Saver

SwiftianSatire
Hooked
Posts: 7
Thanks: 2
Registered: ‎25-04-2020

Billed for Line Rental despite having Line Rental Saver

I have been charged £19.99 for line rental.

I have Line Rental Saver and have an email from PlusNet confirming this dated 23/10/2019 which starts:-

[Quote]     
Your Line Rental Saver payment of £197.88 for 12 months line rental paid in advance has been received.
[/Quote]

I would like this refunded.

 

I sent an email to support@plus.net which bounced back with a message saying PlusNet prefers tickets to emails.

 

Which is all well and good were it not impossible to raise a ticket via the website.

5 REPLIES 5
dws1900
Aspiring Pro
Posts: 404
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: Billed for Line Rental despite having Line Rental Saver

@SwiftianSatire

Hi

 

You are not alone, me also.

Raise a ticket as a complaint.

Accept no phone calls on the matter, all must be writing (so when you take the complaint further you have a written record)

Mine has been 'resolved', we will see.

 

SwiftianSatire
Hooked
Posts: 7
Thanks: 2
Registered: ‎25-04-2020

Re: Billed for Line Rental despite having Line Rental Saver

Hi

 

Thanks for the reply.

 

How did you raise a ticket?

 

I remember doing it years ago but now I can't see where I can do it.

dws1900
Aspiring Pro
Posts: 404
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: Billed for Line Rental despite having Line Rental Saver

SwiftianSatire
Hooked
Posts: 7
Thanks: 2
Registered: ‎25-04-2020

Re: Billed for Line Rental despite having Line Rental Saver

Thanks for the link.

I am surprised I didn't find it as it is so obvious. /sarcasm! 🙄

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Billed for Line Rental despite having Line Rental Saver

Hey @SwifitanSatire,

Thanks for reaching out to us here. 

I'm sorry you've had some trouble with your line rental and subsequent payments. I've checked over the account and provided a more detailed response for you here. I'll be checking in with our billing to discuss this further and provide any further updates there. 

 

Thanks.