Billed for Line Rental despite having Line Rental Saver
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Billed for Line Rental despite having Line Rental Saver
25-04-2020 4:49 PM - edited 25-04-2020 4:50 PM
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I have been charged £19.99 for line rental.
I have Line Rental Saver and have an email from PlusNet confirming this dated 23/10/2019 which starts:-
[Quote]
Your Line Rental Saver payment of £197.88 for 12 months line rental paid in advance has been received.
[/Quote]
I would like this refunded.
I sent an email to support@plus.net which bounced back with a message saying PlusNet prefers tickets to emails.
Which is all well and good were it not impossible to raise a ticket via the website.
Re: Billed for Line Rental despite having Line Rental Saver
25-04-2020 5:01 PM
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Hi
You are not alone, me also.
Raise a ticket as a complaint.
Accept no phone calls on the matter, all must be writing (so when you take the complaint further you have a written record)
Mine has been 'resolved', we will see.
Re: Billed for Line Rental despite having Line Rental Saver
26-04-2020 6:53 PM
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Hi
Thanks for the reply.
How did you raise a ticket?
I remember doing it years ago but now I can't see where I can do it.
Re: Billed for Line Rental despite having Line Rental Saver
26-04-2020 7:04 PM
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I think it was here
https://community.plus.net/t5/My-Account-Billing/How-do-I-raise-a-ticket/td-p/1579564
plus this may be of use
https://www.plus.net/help/legal/complaints-code-of-practice/
Re: Billed for Line Rental despite having Line Rental Saver
27-04-2020 8:51 AM
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Thanks for the link.
I am surprised I didn't find it as it is so obvious. /sarcasm! 🙄
Re: Billed for Line Rental despite having Line Rental Saver
27-04-2020 11:50 AM
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Hey @SwifitanSatire,
Thanks for reaching out to us here.
I'm sorry you've had some trouble with your line rental and subsequent payments. I've checked over the account and provided a more detailed response for you here. I'll be checking in with our billing to discuss this further and provide any further updates there.
Thanks.
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