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Billed as Incorrect Market Area
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Billed as Incorrect Market Area
13-08-2010 12:55 PM
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I have a ticket raised ATM for a billing query. (Problem No. 62974)
It appears to me we have, this month been billed as a Market 1 or 2 customer but in fact we have been a Market 3 customer for some time.
CSC have replied to my ticket but with no specifics and a refund will be issued when the problem is fixed
Something else for Market 3 customers to keep an eye open for....
It appears to me we have, this month been billed as a Market 1 or 2 customer but in fact we have been a Market 3 customer for some time.
CSC have replied to my ticket but with no specifics and a refund will be issued when the problem is fixed
Something else for Market 3 customers to keep an eye open for....
Message 1 of 6
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Re: Billed as Incorrect Market Area
13-08-2010 2:05 PM
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The fix for this problem has been created and is currently going through our peer review and change control process. As soon as that's cleared up and rolled live, we'll be doing a clean up of affected customers.
I'm very sorry that this problem wasn't caught sooner as we could have started the ball rolling with a fix. However, it has been assigned high priority so we should have it all resolved soon.
I'm very sorry that this problem wasn't caught sooner as we could have started the ball rolling with a fix. However, it has been assigned high priority so we should have it all resolved soon.
Message 2 of 6
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Re: Billed as Incorrect Market Area
13-08-2010 3:20 PM
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Thanks Ben on behalf of my alto-ego fcel
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 6
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Not applicable
Re: Billed as Incorrect Market Area
13-08-2010 4:38 PM
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Not AKA Victor Meldrew ?
Message 4 of 6
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Re: Billed as Incorrect Market Area
13-08-2010 4:50 PM
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Not in name but similar in nature
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 5 of 6
(718 Views)
Not applicable
Re: Billed as Incorrect Market Area
13-08-2010 4:55 PM
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I was half expecting a -
[image removed]
[Moderator's note by Thomas (Be3G): image removed as it's of a similar nature to swearing, which isn't allowed on these boards.]
[image removed]
[Moderator's note by Thomas (Be3G): image removed as it's of a similar nature to swearing, which isn't allowed on these boards.]
Message 6 of 6
(718 Views)
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