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Billed as Incorrect Market Area

fceluk
Grafter
Posts: 164
Registered: ‎06-08-2007

Billed as Incorrect Market Area

I have a ticket raised ATM for a billing query. (Problem No. 62974)
It appears to me we have, this month been billed as a Market 1 or 2 customer but in fact we have been a Market 3 customer for some time.
CSC have replied to my ticket but with no specifics and a refund will be issued when the problem is fixed Undecided
Something else for Market 3 customers to keep an eye open for....
5 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Billed as Incorrect Market Area

The fix for this problem has been created and is currently going through our peer review and change control process. As soon as that's cleared up and rolled live, we'll be doing a clean up of affected customers.
I'm very sorry that this problem wasn't caught sooner as we could have started the ball rolling with a fix. However, it has been assigned high priority so we should have it all resolved soon.
Moderator
Moderator
Posts: 27,359
Thanks: 1,899
Fixes: 178
Registered: ‎14-04-2007

Re: Billed as Incorrect Market Area

Thanks Ben on behalf of my alto-ego fcel Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Billed as Incorrect Market Area

Not AKA Victor Meldrew ?  Wink
Moderator
Moderator
Posts: 27,359
Thanks: 1,899
Fixes: 178
Registered: ‎14-04-2007

Re: Billed as Incorrect Market Area

Not in name but similar in nature Cheesy

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Billed as Incorrect Market Area

I was half expecting a -
[image removed]
[Moderator's note by Thomas (Be3G): image removed as it's of a similar nature to swearing, which isn't allowed on these boards.]