Billed after cancelling account

[#1]

Hi,

We are continuing to be billed monthly by plusnet despite cancelling our contract. Plusnet sent us an email acknowledging our termination of the contract and we have paid the early cancellation fees.

Does anyone know how to solve this issue? Is there any legal action that can be taken?

[#2 · Accepted solution]

Hello there.

I'm sorry to see we've charged you following your line migrating from us.

I think I've sorted this for you now. Apologies for any inconvenience caused.

[#3]

Obviously they still have not learned from this

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

[#4]

Me too. I left on 1/11 and they still continue to hound me for £14.99 a month, and it is pretty much impossible to contact them other than waiting on the end of a phone for half an hour.

[#5]

@dreadfil I'm taking a look into this now and I'll send you an e-mail soon.

[#6]

Thank you. This is doing my head in tbh

[#7]

Sorry to hear that. Your account should be closed now and a refund on its way to you.