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Billed after cancelling account

FIXED
NicoS
Newbie
Posts: 1
Thanks: 1
Registered: ‎21-11-2017

Billed after cancelling account

Hi,

 

We are continuing to be billed monthly by plusnet despite cancelling our contract. Plusnet sent us an email acknowledging our termination of the contract and we have paid the early cancellation fees.

 

Does anyone know how to solve this issue? Is there any legal action that can be taken?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,598
Thanks: 3,095
Fixes: 486
Registered: ‎21-04-2017

Re: Billed after cancelling account

Fix

Hello there.

I'm sorry to see we've charged you following your line migrating from us.

 

I think I've sorted this for you now. Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Billed after cancelling account

Obviously they still have not learned from this Knuppel

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

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dreadfil
Newbie
Posts: 3
Registered: ‎29-11-2017

Re: Billed after cancelling account

Me too. I left on 1/11 and they still continue to hound me for £14.99 a month, and it is pretty much impossible to contact them other than waiting on the end of a phone for half an hour.

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Plusnet Help Team
Plusnet Help Team
Posts: 9,598
Thanks: 3,095
Fixes: 486
Registered: ‎21-04-2017

Re: Billed after cancelling account

@dreadfil I'm taking a look into this now and I'll send you an e-mail soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dreadfil
Newbie
Posts: 3
Registered: ‎29-11-2017

Re: Billed after cancelling account

Thank you. This is doing my head in tbh

Plusnet Help Team
Plusnet Help Team
Posts: 9,598
Thanks: 3,095
Fixes: 486
Registered: ‎21-04-2017

Re: Billed after cancelling account

Sorry to hear that. Your account should be closed now and a refund on its way to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team