Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Billed £55 Last Month!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billed £55 Last Month!
Billed £55 Last Month!
03-12-2010 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
I was informed today by the grumpy bill-payer that we were charged £55 for our intertubes last month. Checking our account, we used 37.12GB out of 40Gb between 21st October and 21st November.
Can someone please explain what happened, and refund the excess (or give us credit, or whatever)?
If it helps, I only upgraded our Pro account from the standard 20Gb to 40Gb last month, so maybe that has something to do with it. That's an extra £15 on top of the £19.99 making the total monthly bill £34.99, which is what it told me on the site when I added the extra usage. So £55 was a bit of a shock!
Cheers!
I was informed today by the grumpy bill-payer that we were charged £55 for our intertubes last month. Checking our account, we used 37.12GB out of 40Gb between 21st October and 21st November.
Can someone please explain what happened, and refund the excess (or give us credit, or whatever)?
If it helps, I only upgraded our Pro account from the standard 20Gb to 40Gb last month, so maybe that has something to do with it. That's an extra £15 on top of the £19.99 making the total monthly bill £34.99, which is what it told me on the site when I added the extra usage. So £55 was a bit of a shock!
Cheers!
Message 1 of 8
(1,588 Views)
7 REPLIES 7
Re: Billed £55 Last Month!
04-12-2010 8:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you looked at your invoice to see what the £55 is actually for?
https://portal.plus.net/my.html?action=view_transactions&s=0
https://portal.plus.net/my.html?action=view_transactions&s=0
Message 2 of 8
(633 Views)
Re: Billed £55 Last Month!
06-12-2010 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Actually I hadn't, but this is what it says:
Qty Description Unit VAT Gross
1 Account Billing (2010-11-21 to 2010-12-20) £17.01 £2.98 £19.99
1 40GB Included Data Transfer Charge From 21/11/2010 £12.77 £2.23 £15.00
1 0GB Additional Data Transfer Charge Until 21/11/2010 £4.60 £0.80 £5.40
1 Include Data Transfer Upgrade Charge On 21/11/2010 £12.77 £2.23 £15.00
The first two items make sense, as that's what the website said when I upgraded to 40Gb from the standard 20Gb (£19.99 for Pro, and then an additional £15.00 for an extra 20Gb) but I'm not sure about the last two items. Why have we been charged £4.60 (plus VAT) for using "0Gb Additional Data Transfer"? Also, since when was there a £15 "upgrade" charge? I don't remember seeing anything about that when I added the additional 20Gb...
Thanks.
Qty Description Unit VAT Gross
1 Account Billing (2010-11-21 to 2010-12-20) £17.01 £2.98 £19.99
1 40GB Included Data Transfer Charge From 21/11/2010 £12.77 £2.23 £15.00
1 0GB Additional Data Transfer Charge Until 21/11/2010 £4.60 £0.80 £5.40
1 Include Data Transfer Upgrade Charge On 21/11/2010 £12.77 £2.23 £15.00
The first two items make sense, as that's what the website said when I upgraded to 40Gb from the standard 20Gb (£19.99 for Pro, and then an additional £15.00 for an extra 20Gb) but I'm not sure about the last two items. Why have we been charged £4.60 (plus VAT) for using "0Gb Additional Data Transfer"? Also, since when was there a £15 "upgrade" charge? I don't remember seeing anything about that when I added the additional 20Gb...
Thanks.
Message 3 of 8
(633 Views)
Re: Billed £55 Last Month!
06-12-2010 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dom,
There's little doubt that those last two items on the bill are incorrect, I've actioned a refund of £20.40, this should reach your account within the next 7 to 10 working days.
I'm going to investigate what might have happened with the invoice so bear with me and I'll come back to you ASAP.
Apologies for any inconvenience.
Adam.
There's little doubt that those last two items on the bill are incorrect, I've actioned a refund of £20.40, this should reach your account within the next 7 to 10 working days.
I'm going to investigate what might have happened with the invoice so bear with me and I'll come back to you ASAP.
Apologies for any inconvenience.
Adam.
Message 4 of 8
(633 Views)
Re: Billed £55 Last Month!
06-12-2010 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's awesome, cheers Adam. I didn't think the last two items were right somehow!
If it helps at all, when I added the additional 20Gb to our Pro package we were actually over our monthly limit that month, and £3.60 was added to our bill that month for an extra 4Gb usage. But then I added another 20Gb to our package, so we were then under our new limit and one of your guys removed the extra charge from our account. Looks like it wasn't removed after all!
Anyways, thanks again for your help.
If it helps at all, when I added the additional 20Gb to our Pro package we were actually over our monthly limit that month, and £3.60 was added to our bill that month for an extra 4Gb usage. But then I added another 20Gb to our package, so we were then under our new limit and one of your guys removed the extra charge from our account. Looks like it wasn't removed after all!
Anyways, thanks again for your help.
Message 5 of 8
(633 Views)
Re: Billed £55 Last Month!
06-12-2010 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 6 of 8
(633 Views)
Re: Billed £55 Last Month!
06-12-2010 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries. Have a cookie.
Message 7 of 8
(633 Views)
Re: Billed £55 Last Month!
07-12-2010 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 8 of 8
(633 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billed £55 Last Month!