Bill wrong again

[#1]

I have just rolled over into a new two-year contract at £23.99 per month. A bill has just been raised for £24.99.

Your system seems incapable of making changes correctly. I had a similar problem when my last contract began.

[#2]

This seems to have slipped through the net. It didn't come up in a search for me and your adviser on Facebook couldn't find it either.

[#3]

Thanks for dealing with this. I hope the system picks it up correctly next month.

[#4]

Hey @mindmagic, 

I've checked over the account and you are 100% correct about the latest invoice, I've now taken some steps to resolve this for you. You can find all the info here. A copy of this ticket has been sent across to the email address registered with us . 

Thanks
 

[#5]

Thanks, Maddy.