Bill wrong again

[#1]

You have raised an incorrect bill for the second month in a row. I can't access the bill to get a breakdown, but the email says it's £29.98. It should be £18.99. Please get your system sorted out!

[#2]

Hello @mindmagic,

I am very sorry to see this is the case and I can only apologise for the length of time this taking to be resolved. After looking over your account I have replied via your open ticket here.

[#3]

Thanks, Mads.

[#4]

i have now managed to download the incorrect bill and I have added a further comment to my ticket.

[#5]

Hello @mindmagic,

I have now updated your ticket here with further information.

[#6]

I have again been overcharged by £10.99. Please confirm that the usual refund will be issued.

Next month should be £23.99.

[#7]

Good afternoon @mindmagic.

Thanks for getting back in touch.

I am very sorry this has continued and I do apologise for the frustration this has caused you. I have looked over your account and I have updated your open complaint ticket here.

Thank you.

[#8]

Thanks, Maddy

I've added a question to that ticket.

[#9]

Hi @mindmagic,

No problem, I've updated the ticket for you.

Thank you.

[#10]

@Mads 

Maddy, please take another look. I still can't access my latest bill, but last time I did see it, it was still wrong.

[#11]

Hey @mindmagic,

Sorry to hear that, I have now replied via ticket here.

Thank you.