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Bill wrong again for the fourth time in a row

MikeP2
Just browsing
Posts: 1
Registered: ‎17-04-2020

Bill wrong again for the fourth time in a row

Hi I have been with Plusnmet for years, but made the mistake of changing my plan a year ago. Since then it has all gone wrong. I agreed a renewal price of £30 around June last year, but kept being billed a much higher amount. Around August it was fixed and then I received no bills from around September, was told not too worry there was a fault with the billing system. My billing has just restarted at £41.57 , but with no explanation as to why the higher amount, or what has happened to the missing bills. Can someone resolve this please.

Many Thanks

MikeP2

1 REPLY 1
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Bill wrong again for the fourth time in a row

Hi @MikeP2, I've taken a look at the account for you and sent an email. There's also a support ticket open if you wish to get back to us there. You can view that here: https://www.plus.net/wizard/?p=view_question&id=200917298

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team