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Bill total does not match sub-total and vat

sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Bill total does not match sub-total and vat

I've just changed our billing to include VAT on them, but what I quickly noticed is that total does not match sub-total and vat rate.

My last bill lists the following:

 

Net amount: £32.62

VAT amount (20%): £6.52

Invoice total: £39.15 - should be £39.14

 

 

Any idea why it calculates it incorrectly and could you please rectify so I can reconcile?

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,967
Thanks: 579
Fixes: 218
Registered: ‎01-01-2012

Re: Bill total does not match sub-total and vat

Any chance you can send us a screenshot showing this?

It's not matching with what we can see.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

Hi Matthew,

 

There is attachment with the original post - can you see it?

Plusnet Help Team
Plusnet Help Team
Posts: 5,967
Thanks: 579
Fixes: 218
Registered: ‎01-01-2012

Re: Bill total does not match sub-total and vat

*Goes to get coffee* Roll eyes

That is odd as the copy on our end shows the correct addition as shown below.

VAT.PNG

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

Could you correct my online invoice please and is there any way to ensure it's correct in the future?

sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

Actually hold on - VAT amount is incorrect on your screenshot - 20% of £32.62 is £6.524 - rounding to £6.52 - not as you've shown £6.53 ?

Superuser
Superuser
Posts: 2,934
Thanks: 643
Fixes: 6
Registered: ‎06-04-2007

Re: Bill total does not match sub-total and vat

The VAT Amount at the bottom, looks to be the sum of the VAT column.  The row for "Plusnet Weekeds charge..." looks to have incorrectly calcuated VAT.  £15.82 x 0.2 = 3.164, which is showing as £3.17.

 

If you add up 0.03 + 3.33 + 3.17 + 0.00 you end up with the £6.53

sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

Could you correct it please and make available for me to re-download?

sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

Hallo? Anyone?

Jonpe
Champion
Posts: 2,023
Thanks: 552
Fixes: 7
Registered: ‎05-09-2016

Re: Bill total does not match sub-total and vat

BT round everything up, i.e. the duration of a call is rounded up to a whole minute, the net price is then applied and the result rounded up to a whole penny, VAT is then applied and the price is again rounded up to a whole penny.  Since PN is under the BT umbrella, they may well do the same.

sebastian13
Hooked
Posts: 7
Registered: ‎04-05-2018

Re: Bill total does not match sub-total and vat

I don't mind them rounding - I just want the bill to have correct figures.