Bill too high

[#1]

Hi,

I've recently signed up to a new Unlimited Fibre Extra contract which was supposed to be billed £26.99 every month. Instead of that, I got billed £40.28 two days ago.

I don't know exactly why was I billed £13.29 more than what was agreed in the Unlimited Fibre Extra contract and would appreciate some help from a PlusNet agent, please.

Thanks!

[#2]

Hi @Verity, thanks for getting in touch and for recontracting with us.

I have provided a more detailed response relating to your bill here and issued a refund for any overcharges for you.

[#3]

Hi LaurenB, thanks very much for dealing with my issue quickly. Could I just please confirm with you that my next bill will be £26.99?

[#4]

Hi @Verity, I have sent you an email. There's also an update on the ticket we created prior. Hope this helps!

[#5]

Hi @WillF, I've just picked up the email. Thanks for the reply. Glad to see my issue has been sorted.

[#6]

exactly the same has happened to me. can someone look into for me as well please?

Debbie

[#7]

Hey there @debbie2,

Thanks for reaching out to us here. 

I'm sorry you were having trouble with your latest invoice and I apologise for the frustration caused. I've provided a more detailed response for you here. 

Thanks.