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Bill seems high

stephster
Newbie
Posts: 3
Registered: ‎27-07-2023

Bill seems high

Hello,

 

About 3 months ago I renewed my unlimited broadband contract, line only at £20.99 a month (as I do have a landline).

 

However for the first month and for this month my bill has been around £32 or £34! This seems really high from the package I chose. The only month this was around 20.99 was last month and the bill was around £19.

 

This doesn't really seem right - surely it shouldn't be this high for a 20.99 package?Huh

 

On my previous year's package, monthly payments were pretty consistent..

6 REPLIES 6
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Bill seems high

@stephster Welcome to the forums. Have you checked on page 2 of the invoice, where the bill breakdown is?

John
stephster
Newbie
Posts: 3
Registered: ‎27-07-2023

Re: Bill seems high

Thanks. Yeah I have checked the bill breakdown and can't really understand why it's so high if it's advertised as a 20.99 a month contract. I looked at the small print too but don't really get why it would be over £10 more than advertised.

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Bill seems high

So, what is different on this invoice to the one where you say you only paid the contract price - it is an itemised breakdown?

John
stephster
Newbie
Posts: 3
Registered: ‎27-07-2023

Re: Bill seems high

The monthly charges/breakdown was the same. The only difference on the lower bill (£19.25) was 'adjustments' which was -£15.06.

But would've thought this was nearer the price I should pay monthly than £34

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Bill seems high

Without seeing the two breakdowns, I can't really advise any more. Maybe try ringing Plusnet?

John
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 354
Thanks: 152
Fixes: 24
Registered: ‎02-05-2023

Re: Bill seems high

Hi @stephster I can see you've called in and spoken with our Customer Service Team and they got this resolved for you. 

 

I'm sorry we didn't pick this up sooner. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team