Bill says it's been paid

[#1]

My bill this month says it's been paid but no money has left my account

[#2]

Hi there @MatthewLeak85 

Did you make the payment via an apple device? we've just been made aware of an issue relating to apple's newest IOS update which is causing some problems. 

If not i can take a further look into this for you if you are able to DM me your plusnet username. 

All the best 

[#3]

Hi there.
No I pay direct debit

[#4]

I sent a dm