Bill query
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Re: Bill query
09-10-2019 5:40 PM
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Hi @Whywee, I'm sincerely sorry to hear no ones got back to your open ticket as of yet regarding the billing issues you've been having as of recent. I've looked into this for you and taken personal ownership of the ticket in order to help resolve this for you as smoothly as possible moving forwards. I've updated your ticket and it can be found here.
Re: Bill query
07-11-2019 4:08 PM
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I have issued a question. Take my question seriously, because this will go to a very well known website for their notice if you do not act ony question and but a finality to this disgraceful mess of my dealings with your.company.
Re: Bill query
08-11-2019 11:26 AM
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Hi @Whywee, I'm sincerely sorry that there's yet been another incorrect charge on your latest invoice that requires our attention. Although I can't confirm via this support channel, I've outline on the open ticket below the steps I'll be taking to get this resolved for you moving forwards.
The open ticket can be seen here.
Re: Bill query
09-12-2019 2:46 PM
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There is no way I am paying for an incorrect billing (yet again) on the 14th. Now please reply to me today. You seem to have missed my acceptance in your earlier response and just added an internal 10 month discount (what on earth!???).
Re: Bill query
10-12-2019 8:15 AM
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Hello @Whywee,
Thanks for getting back in touch, we really appreciate it.
Ben is not in the office as of yet, however I can see he has updated your ticket and addressed this. If you have any further questions, feel free to add them to the ticket and I will let Ben know when he arrives.
Re: Bill query
07-01-2020 1:14 PM
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Re: Bill query
07-01-2020 1:33 PM
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Please sort this mess out.
Re: Bill query
07-01-2020 2:09 PM
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I am still waiting for a response from Ben.
Re: Bill query
08-01-2020 11:44 AM
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