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Bill payment

MC98
Browser
Posts: 1
Registered: ‎24-05-2020

Bill payment

Hi I am trying to make a payment via the online account but there is nowhere to make a payment. Normally if you make a payment after the bill is due it will ask you straight away to make a payment but it’s not giving me this option. Can anyone advise please? Thanks.
2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Bill payment

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

 

 

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Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Bill payment

Hi @MC98

Sorry to hear about problems with making payment. I can see that outstanding balance was cleared.

Usually if there is outstanding balance you should be able to pay it here

Can you please let us know if you had any error message or what was happening when you tried to make payment online?