Bill payment problems.
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Bill payment problems.
28-03-2020 10:36 AM
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Hi,
I am a self employed Nail Technician and as is understandable due to Covid 19 my business has dried up totally, I am also in isolation due to having underlying health issues, this means I will not be able to make my payment this month. I have attempted to call the 0800 number all morning to talk to someone and continually get cannot answer your call, what do I do now? How can I make arrangements if I am unable to talk to anyone? If my bill is not paid on the 30th does my broadband get turned off?
I appreciate these are extremely difficult times for everyone however, if there is no way of contacting PlusNet customer services then why not say so.
I am extremely concerned as I rely on broadband for many reasons. It is the only way I have at the moment to contact my family.
Help!!!
Kali-Ann Gills
Re: Bill payment problems.
28-03-2020 12:50 PM
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Re: Bill payment problems.
31-03-2020 10:26 AM
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Good morning,
User name kaliag1 Password Asakura1608.
Sorry for the delay in responding.
I finally managed to get through on the 0800 number on Saturday.
I spoke to a young man to explain the problem he kindly said he would place a deferral on my account for payment until the 16th May I was extremely pleased and put my mind at rest. Therefore you will understand my dismay when I received and email this morning stating my DD had failed and that if I did not pay within 14 days my service will be restricted!!
I am in self isolation due to suffering with MS and rely on the internet for many things including shopping and staying in contact with my family. I would like to point out that added stress such as the above email is likely to induce a MS flare up.
I have enough going on without this.
Could somebody please explain just what is actually going on?
Kind and warm regards
Kali-Ann Gils
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