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Bill paid late now cant access account

FIXED
mathewjknott
Dabbler
Posts: 21
Registered: ‎07-02-2015

Bill paid late now cant access account

My DD failed for my bill so I paid my bill using a debit card. Now any time I try and access pages on my account I get an error.

I have disconnected and reconnected but still get the same error.

 

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6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 8,327
Thanks: 3,773
Fixes: 271
Registered: ‎30-06-2016

Re: Bill paid late now cant access account

What is meant by 'Disconnect from the Internet'. I assume it means either go into the router advanced options and disconnect there for a couple of minutes or pull the mains plug on the router and drop the line completely.

@mathewjknott

How have you interpreted it?

Moderator and Customer
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mathewjknott
Dabbler
Posts: 21
Registered: ‎07-02-2015

Re: Bill paid late now cant access account

Yeah that's what I have done. I upgraded my routers firmware (ASUS router not Plusnet) at the same time so was disconnected for a bit while I remembered my password lol
Townman
Superuser
Superuser
Posts: 19,262
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Bill paid late now cant access account

Have you tried again this evening?

You might want to consider dropping the connection for a few minutes...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,449
Thanks: 301
Fixes: 66
Registered: ‎22-01-2018

Re: Bill paid late now cant access account

Hello @mathewjknott,

 

Sorry to hear this. I can see we are assisting you with your speed an another thread, in regards to the failed payment page can you advise if you are still seeing this?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
mathewjknott
Dabbler
Posts: 21
Registered: ‎07-02-2015

Re: Bill paid late now cant access account

No it's cleared now. It was taking it's time.

Thanks this can be closed now
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Bill paid late now cant access account

Fix

@mathewjknott  Just click on the 'This fixed my problem' button.  Wink

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.