Bill paid late now cant access account

mathewjknott · ‎07-02-2015

My DD failed for my bill so I paid my bill using a debit card. Now any time I try and access pages on my account I get an error.

I have disconnected and reconnected but still get the same error.

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Baldrick1 · ‎30-06-2016

What is meant by 'Disconnect from the Internet'. I assume it means either go into the router advanced options and disconnect there for a couple of minutes or pull the mains plug on the router and drop the line completely.

@mathewjknott

How have you interpreted it?

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mathewjknott · ‎07-02-2015

Yeah that's what I have done. I upgraded my routers firmware (ASUS router not Plusnet) at the same time so was disconnected for a bit while I remembered my password lol

Townman · ‎22-08-2007

Have you tried again this evening?

You might want to consider dropping the connection for a few minutes...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SammyM · ‎22-01-2018

Hello @mathewjknott,

Sorry to hear this. I can see we are assisting you with your speed an another thread, in regards to the failed payment page can you advise if you are still seeing this?

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

mathewjknott · ‎07-02-2015

No it's cleared now. It was taking it's time.

Thanks this can be closed now

MauriceC · ‎10-04-2007

@mathewjknott Just click on the 'This fixed my problem' button.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.