Bill paid but unable to make some other payments - help pls
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Bill paid but unable to make some other paymen...
Bill paid but unable to make some other payments - help pls
16-12-2021 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi..my Bill was paid a couple of hours late..but it said restriction lifted. However...while I can make payments to some sites..others are not being processed.. I checked with my bank told not on their side...could some one please check if all restrictions have been lifted. this only started after it said restrictions lifted.
ps..I also followed the advice from another post about authorisation..with no luck.
thank you.
Re: Bill paid but unable to make some other payments - help pls
16-12-2021 9:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf any chance you can help when you got on please. ?
Re: Bill paid but unable to make some other payments - help pls
17-12-2021 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Cazlizzy
I'm sorry to see you're having issues making payments to some websites.
I've checked your account and I can confirm all restrictions are lifted, so this is likely an issue with those particular websites.
Re: Bill paid but unable to make some other payments - help pls
17-12-2021 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf ty for your response. I have been into my bank this morning and all is fine their end....odd it only started within minutes of the bill being paid and restrictions being lifted..but... If i take your advice i have a busy day contacting o2, amazon, uninted utilies to sort out their websites and have to put my chirstmas shopping on hold.
thanks anyhow.
Re: Bill paid but unable to make some other payments - help pls
17-12-2021 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @Cazlizzy
Do you have access to mobile data you can try making a payment from to one of the affected websites?
That should try to establish whether it's an us or them problem
Re: Bill paid but unable to make some other payments - help pls
21-12-2021 1:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf just to let you know I have still not sorted this..though I think I may have pinpointed when the failure is. it seems to be any site that 'verifys by mastercard/visa authorisation. so [-Censored-]s me paying bills and most purchases. this is most likely a bank issue..but cant get through via phone (no credit as it won't let me pay lol ) and because of their restricted opening times atm not been able to get in yet.
Does still seem odd that it only started after I paid my plusnet bill though.
as always ty for your assistance.
Re: Bill paid but unable to make some other payments - help pls
21-12-2021 8:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Cazlizzy
While I agree, it does seem odd that this has happened once paying your bill on our end, you've had issues making payments elsewhere. Though I can assure you that once restrictions are lifted on our end, we don't block payments / browsing on any other sites. Hope you manage to get this sorted with your band.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Bill paid but unable to make some other paymen...