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Bill not showing half-price BB
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Bill not showing half-price BB
02-03-2013 12:54 PM
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invoice: 39709259
this is showing "Plusnet Essentials (Contracted) - Market 1 charge 01/03/2013 31/03/2013 £12.99"
however signed up for half-price which i was told would be £5.99(monthly). This is shown in My Account order BP02099138
It looks like I am being overcharged - please could this be amended, Thanks.
this is showing "Plusnet Essentials (Contracted) - Market 1 charge 01/03/2013 31/03/2013 £12.99"
however signed up for half-price which i was told would be £5.99(monthly). This is shown in My Account order BP02099138
It looks like I am being overcharged - please could this be amended, Thanks.
Message 1 of 6
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5 REPLIES 5
Re: Bill not showing half-price BB
02-03-2013 2:01 PM
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You should have a second one showing the discount but then again I could be wrong
Message 2 of 6
(645 Views)
Re: Bill not showing half-price BB
04-03-2013 12:04 PM
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Hi there,
You're discount was not added correctly due to a mismatch with the discount date and your billing date. We'll refund the difference for you on this bill and I've made sure that it will be added to your future bills as you signed up for,
We've also replied to your ticket.
Chris
You're discount was not added correctly due to a mismatch with the discount date and your billing date. We'll refund the difference for you on this bill and I've made sure that it will be added to your future bills as you signed up for,
We've also replied to your ticket.
Chris
Message 3 of 6
(645 Views)
Re: Bill not showing half-price BB
04-03-2013 8:32 PM
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Thanks I also raised in the ticket the issue of my Line Rental Saver which I paid on 01/02/2013 but I have not received a refund on the one month's line rental I paid when I signed up on 31/01/2013.
Message 4 of 6
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Re: Bill not showing half-price BB
05-03-2013 10:21 AM
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Hi there,
This is being looked into for you and the ticket should be updated later today.
This is being looked into for you and the ticket should be updated later today.
Message 5 of 6
(645 Views)
Re: Bill not showing half-price BB
24-03-2013 1:23 PM
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Thanks this has now been resolved.
Message 6 of 6
(645 Views)
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