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Bill not showing half-price BB

adriangw
Newbie
Posts: 4
Registered: 01-02-2013

Bill not showing half-price BB

invoice: 39709259
this is showing "Plusnet Essentials (Contracted) - Market 1 charge 01/03/2013 31/03/2013 £12.99"
however signed up for half-price which i was told would be £5.99(monthly). This is shown in My Account order BP02099138
It looks like I am being overcharged - please could this be amended, Thanks.
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Bill not showing half-price BB

You should have a second one showing the discount but then again I could be wrong
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Bill not showing half-price BB

Hi there,
You're discount was not added correctly due to a mismatch with the discount date and your billing date. We'll refund the difference for you on this bill and I've made sure that it will be added to your future bills as you signed up for,
We've also replied to your ticket.
Chris
adriangw
Newbie
Posts: 4
Registered: 01-02-2013

Re: Bill not showing half-price BB

Thanks I also raised in the ticket the issue of my Line Rental Saver which I paid on 01/02/2013 but I have not received a refund on the one month's line rental I paid when I signed up on 31/01/2013.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Bill not showing half-price BB

Hi there,
This is being looked into for you and the ticket should be updated later today.
adriangw
Newbie
Posts: 4
Registered: 01-02-2013

Re: Bill not showing half-price BB

Thanks this has now been resolved.